m e r c a n t i l e

Frequently Asked Questions

Frequently Asked Questions

You have questions? We have answers.

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Wide range of topics to address common queries.

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  • 01Can I payoff my loan early without penalty?

    Yes, you may pay off your loan prior to maturity without penalty.

  • 02How does my credit score affect my interest rate?

    The higher your credit score the better your interest rate will be./p>

  • 03How do i reset my online banking password?

    The Online Banking System allows you 3 logon attempts to the system before it will lock you out. When you login, you can click the box for "Forgot Password" and you will be sent a new Secure Access code to proceed. Once you have successfully entered that code, you can enter a new password. If you are locked out, please contact the Mercantile eBanking Department at e-banking@mercantilonline.com

  • 04How often is balance information updated in online banking?

    The available account balance in online banking is adjusted as transactions are presented to Mercantile Bank for processing throughout the day. Pending transactions from the current business day are removed from pending and begin posting to the account history in online banking during the nightly update starting around 10:00 pm ET. During this nightly update, running balance totals in the account activity screen will not include pending transactions until the update is complete, usually by 5am ET. During the nightly update, the available balance is an accurate current available balance.

  • 05How do I apply for a loan?

    Repudiated and annoyances accepted the wise man therefore always holds in these matters to this principle selection he rejects pleasures to secures.

  • 06How can I apply for a mortgage loan?

    Although we encourage you to meet with one of Mortgage Lenders in order to complete a mortgage application, you can also submit an application via phone, our website, fax or mail.

  • 07What is the daily ATM withdrawal limit?

    Repudiated and annoyances accepted the wise man therefore always holds in these matters to this principle selection he rejects pleasures to secures.

  • 08What is the bank's routing number?

    The routing number for Mercantile Bank is: 072413829